Returns, Refunds & Complaints at Elm Park Flowers
Our Promise: Fresh Flowers in Elm Park, Always
At Elm Park Flowers, we pride ourselves on being a trusted, local florist delivering only the freshest flowers to households and businesses throughout Elm Park and nearby areas. We are committed to ensuring your complete satisfaction with every order. Our fresh flowers guarantee means that your blooms will be delivered in peak condition – vibrant, beautiful, and long-lasting.
Damaged-on-Arrival Policy
We take great care in hand-preparing and carefully packaging each bouquet. However, if your flowers arrive damaged or not as described, please notify us as soon as possible – ideally within 24 hours of receipt. We kindly ask that you provide a clear description of the issue and, if possible, photographs of the damaged items. This helps us resolve your case swiftly and ensures the issue is fully understood for quality control purposes.
Freshness Window & Quality Commitment
Our fresh flowers guarantee covers a freshness window of at least 5 days from the time of delivery, provided that proper care instructions are followed. We select daily from the best suppliers and handle every stem with expert attention. Should you find that your flowers do not last within this period despite following care guidance, please get in touch with us promptly for support and resolution.
Refund and Replacement Options
Your satisfaction is our top priority. If your flowers are damaged on arrival or fail to meet our freshness guarantee, we offer two simple remedies:
- A prompt replacement of your bouquet, delivered at no additional cost.
- A full or partial refund to your original payment method, depending on the nature of the issue.
Every order concern is reviewed on an individual basis. Replacement arrangements or refunds will be processed swiftly after reviewing your claim and confirming the issue. Where possible, please retain the original flowers until your case is resolved, as this may assist our team in following up with suppliers or couriers.
Complaints Process
Your feedback is essential to us as a community-focused Elm Park florist. Should you wish to make a complaint, please contact us at your earliest convenience and provide details of your order, the nature of your complaint, and any supporting evidence (such as photos for product issues). Our customer service team strives to acknowledge all complaints within one working day. We aim to investigate and resolve every case fairly and transparently, offering compensation or replacements if warranted.
Once your complaint is investigated, we will contact you with our findings and any proposed resolution. If you are not satisfied with our initial response, you may request further review, and our management team will step in to ensure a fair outcome.
Our Local Commitment
Elm Park Flowers is proud to serve the Elm Park community and surrounding areas. Our commitment to service excellence makes us a trusted partner for local homes and businesses. We stand behind every arrangement and believe in transparent, fair policies for returns, refunds, and complaints.
Thank you for choosing Elm Park Flowers – your satisfaction with our fresh flowers guarantee remains at the heart of everything we do.
